Terms & Conditions


Returns, Refunds and Exchanges Policy

 

How To Return An Item

 

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

1. Please email info@cgspouses-sect.org  to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

     CG Spouses’ Association of SE CT

     Returns Department

    15 Mohegan Ave, Box A-25, Chase Hall

     New London, CT  06320

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Payment Policy


Accepted Methods of Payment

 

Credit Card (Visa, Master Card, American Express, Discover)

Check/Money Order

Cash On Delivery

 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Mailing Address For Check/Money Order

     CG Spouses’ Association of SE CT

     Returns Department

    15 Mohegan Ave, Box A-25, Chase Hall

     New London, CT  06320

Returned checks

In the event that your check is returned, you will be contacted as soon as possible. Before your cake is delivered or merchandise is shipped, you will be asked to submit new and reliable payment in the original amount of your order, plus as any bank fees incurred by CGSA as a result of your returned check.


Shipping Policy


Turnaround

 

All in stock orders are shipped within 48 hours Monday - Friday 8am - 5pm. Cadet cake orders must allow at least ten days for delivery.

 

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy


This Privacy Policy governs the manner in which CG Spouses' Association of Southeastern CT collects, uses, maintains and discloses information collected from users (each, a "User") of the cgspouses-sect.org website ("Site"). This privacy policy applies to the Site and all products and services offered by CG Spouses' Association of Southeastern CT.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

CG Spouses' Association of Southeastern CT collects and uses Users personal information for the following purposes:

     To process transactions

     We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

     To send periodic emails

     The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Compliance with children's online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.


Changes to this privacy policy 

CG Spouses' Association of Southeastern CT has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

CG Spouses' Association of Southeastern CT

www.cgspouses-sect.org

15 Mohegan Ave, Chase Hall Box A-25 New London, CT 06320

info@cgspouses-sect.org